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Paige's Blog

 Paige Bailey

Paige Vauter, Business Analyst

Paige Vauter recently joined eImagine as a Business Analyst. She obtained a degree in Business Management with concentrations in Marketing and Analytical Consulting from Purdue University.

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  • Travel & Tweet - How to keep social media going while on the road.

    It can be difficult to maintain your social media strategy and efforts while at a conference, out of town, or when visiting a client site. Here are a few tips to help keep things organized and running for the days you're away from the office.

    1. Utilize Apps: There truly are apps for everything these days and several will help you stay productive while you're away from the office. If you use a service to schedule and track your social media posts, check and see if they have an app. Like we've mentioned before, eImagine uses Hootsuite and their iPad app is convenient, easy to use, and makes life easy while on the go.  If you don't use a service like this, then just the basic Facebook and Twitter apps are still beneficial. No one wants to keep logging in on a browser or trying to squint to read everything. These apps keep your screen organized and information easy to read, post, and edit.

    2. Plan: Business trips aren't always planned in advance and your schedule isn't always set like it can be when you're at the office. Figure out when you'll have some free time and plan to work on social media during that time. If you need to, schedule it on your calendar as a meeting so you have a set time to work on it. Otherwise, between catching flights or bouncing through meetings you'll never find the time.  I personally think the morning is the easiest. Before you head to an off-site, conference, or where ever you may be going, take a few minutes and schedule some posts.  Evenings are usually difficult because it's late, your day has probably run later than expected, you may have a dinner or event with other out of towners, or you may just want to relax.

    3. Minimize: Don't feel like you have to keep up with the same volume of posts that you do while you're in the office. It may not be feasible if you don't have internet connection, are in meetings all day, etc. Figure out what is the most important in your social media strategy and focus on that. If your priority is to always thank followers or welcome new ones then just do that for a day or two. If the strength of your social media is the promotion of your blog or other company content, then focus on that instead. Taking a break from other topics within your strategy will help you stay organized.

    4. Take Notes: It may seem strange but the change of pace or scenery when you're out of the office may provide you with some new content for blogs or social media posts. As you think of these things make sure you write down or record your thoughts so you can come back to them later for a post or blog. Maybe you want to tell your followers where you are and cover the event your attending. Keeping track of what you want to post can again help keep you organized and provide you with lots of great extra content!

    With just these few small hints you can be tweeting and ready to hit the road in no time!

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  • Does Your Social Media Strategy Take A Vacation When Your Employees Are Out?

    Twitter bird

    It's that time of year again... People are taking vacations, heading on Spring Break with their families, or calling in sick from those lovely Indiana springtime allergies. How do you handle your social media strategy with those key 1 or 2 people out of the office? Do you have enough resources to fill in the gap? It can be difficult in small businesses to find a way to bridge this gap especially if only 1 or 2 individuals run all your social media. For one, there's a lot to learn for someone who may just be stepping into the role for a short amount of time. For another, having someone else step in may disrupt the consistency or the voice of your regular social media efforts.

    If you know that your 'social media guru' will be out of the office you can fill the gap in a few different ways.

    1. Schedule posts. People schedule posts throughout the day anyway, so why not have your social media posts schedule for the entire time that people will be out of the office? At eImagine we use Hootsuite for scheduling, but there are many other options that can help if you know someone will be out ahead of time. If no warning of absence is given, then consider adjusting your strategy to always schedule posts a day ahead. That way if someone is out at the last minute, you aren't silent for a whole day!

    2. Notify your followers. There's no reason you can't have someone else step in, but letting your followers know who is posting can help. This way if tweets become more infrequent, your social media voice changes from informative to being humorous, or posts start focusing more heavily on certain topics than they normally do, your followers will know why.

    3. At the very least, do the bare minimum - REPLY. If you are known to have high interaction with your followers and you consistently answer questions, thank followers, or have any other dialog it is key to continue these communications. Even if you don't have any other type of posts, just a simple reply like "We're working on your problem/question and will get back with you soon!" is better than nothing. This will buy you a day or two of time until the social media person can then answer the questions or interact with the followers.

    Happy Spring! Look for my next blog on ways to travel and tweet - for those of you who are out of the office or travelling for business and are still responsible for social media.

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  • 6 Ways to have Company Community Service Success

    It’s already February, have you started working towards your community service goals for 2012 yet? We’re pulling our plan together, adding the finishing touches, and are ready to jump in! It might seem like a foreign concept to have a business plan for your community service efforts, but just like sales, marketing, resource allocation and other core business functions, planning is essential for success. 

    Imagine the impact of having a well put together plan. You can achieve your goals, help your community, and facilitate team building between employees. Don’t know where to start? Here are six steps to create a foolproof plan for attaining your community service goals.

    1. Start early. Having events spread throughout the year is great, but people like to know what’s coming. Setting up a calendar at the beginning of the year that shows upcoming events will help people plan for when it will be the best time for them to donate or volunteer. You’re more likely to get a better response if people know of events ahead of time and you’ll avoid scrambling at the last minute to find volunteers and raise money.

    2. Communicate often. To build on the first point, people need to know what’s going on.  It’s important to communicate often so that people know events are still on and can verify times and locations. Set up a meeting time and place so employees can participate together and aren’t confused about where to go or what they may be doing at an event.

    3. Have options. Not everyone can make every event, so having a lot of options gives people the choice to volunteer or donate when it’s convenient for them. It also allows people to pick which causes mean the most to them and prioritize their giving of money and/or time.

    4. Have a main point of contact. People will most likely have last minute questions and it’s important they know who to ask. If it’s unclear who the point of contact is, communication may be sent to the wrong person. If no response is ever given then people may not show up to an event all together because their question about time, location, or event responsibilities was never answered.

    5. Be flexible. Every once in a while an event may change times, dates, locations or be cancelled all together. Make people aware of the change as soon as possible but be flexible with your plan. If you need to add a new event or reschedule something do it, but keep people informed.

    6. Celebrate success. Community service is a great way to have fun, but if there’s too much pressure to meet goals and not enough emphasis on the cause, then people won’t participate.  If you meet or exceed your goals (or even if you just get close) celebrate! Let people know how well they did at an event, how much was raised, or the amount of time dedicated to the cause. People like knowing the results of their effort. 

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  • Don’t overlook these two great social media tools!

    It can sometimes seem monotonous to continually comb through the same Facebook groups and Twitter hashtags to find followers, update or create posts, and track analytics. There are ways you can add some entertainment in your social media – and not just with video. It’s important to be creative and do something that surprises your audience and encourages interaction. There are two great tools that, when used in conjunction with your existing social media presence, can better encourage interaction and allow your true company culture to shine through. 

    InstagramPinterest

    Instagram and Pinterest are two photo sharing apps that have exploded with popularity thanks to smart phones and tablets. Instagram lets you take and edit photos easily and share with Facebook or Twitter followers.  Users can also follow your Instagram account much like they can on Twitter,. They can see your stream of photos and like or comment on them.  Pinterest is an online pinboard that allows users to follow boards, repin things they like and share with others.

    These may just seem like services that individuals would use, but they have a huge advantage to businesses that people are really just starting to take advantage of. Like I mentioned, Instagram is great because it links to Facebook and Twitter. It simply livens up your feed, adds personality, and really encourages people to click on your links.  It helps your otherwise unnoticed photos look better and draw more attention. Pinterest is really great for B2B businesses. It allows your product or link to be shared with the entire Pinterest world quickly and easily (and can also be posted on Facebook or Twitter).  Think of the positive effect of having an image of your product pinned. Each time the image is repined your brand name and website are being pinned along with it.

    Still not convinced? Here are two great examples of how Instagram and Pinterest are being incorporated into businesses:

    General Electric (GE) and Instagram:
    GE is so passionate about their products that they recently ran a competition (promoted through Instagram, Twitter, and Facebook) to hire an Instagrapher. They had people post pictures with the tag #GEInspiredME to compete for the job opening. The photos that GE liked were then posted on their Facebook page where fans could vote on who should be finalists. The winner was then chosen and hired by GE. The contest obtained much hype, and the GE Instagram account, with over 35,711 followers, continues to grow every day. Click to learn more...

    ModCloth and Pinterest:
    ModCloth, an American online vintage clothing company, recently launched a Pinterest contest to win a $100 gift certificate for their online store.  They are one of the first and few companies to run a Pinterest contest and are already, just two days after launch, getting a lot of hype about it.  The contest requires users to create a ModCloth board and pin photos in various categories for ModCloth’s 2012 spring wedding campaign. Again, they’ve found a way to get creative and get customers to engage and interact with their brand and products. The brand is known to have a large following on their blog and all of their social media accounts. Click to learn more...

    So, here’s your challenge: Incorporate at least one of these tools into some part of your social media strategy. Whether it’s a month long campaign, or something much more permanent, do something creative with it. We’ve already got Instagram penned in for our 2012 marketing plan and we’re excited to get started.

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  • Why Everyone Should Know the Name TwitSprout

    TwitSprout Logo

    Analytics. It’s a word heard again and again, yet still seems to send a bolt of fear through most marketers. Tracking analytics for your social media outlets sounds like a daunting task… and often can be. There are literally hundreds, if not more, ways to track likes, followers, tweets, topics, etc. and it can be an extremely time intensive task to try to gather all the information you need. Yes, there are Facebook insights, free services that let you schedule and track links, and other third party apps that often have a hefty price tag, but without spending the time to create the reports, download the numerous excel files, or hand over a wad of cash without knowing what you’re getting, there just isn’t one easy answer… until TwitSprout came along.  


    We have always found it important to track our social media analytics at eImagine in order to gauge or growth, impact, and reach, and TwitSprout has made this a lot easier for us. It has literally been the answer to our prayers. TwitSprout is “The One Page Social Dashboard” for Twitter, and displays everything you’d want to know in –surprise- just one page. Not only can you view followers, growth rate, lists, daily tweets and even an influence indicator, but you can download just one excel sheet to see all your historical data. How many followers did you have on July 1st of 2011? Well if you had TwitSprout in July, you’d know the answer! 


    TwitSprout recently announced that it’s launching a new platform on January 9th with many more features. They are continuing to offer a free plan that will add a dashboard for Facebook pages. (Click here to read about other features being added such as multiple accounts, comparison stats, and more.)


    One place to go, one page of data to see everything you need about your account, and now the addition of Facebook pages… this is why I am highly suggesting that you use TwitSprout. So while we are anxiously awaiting the launch of the new platform, go sign up!


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  • 5 Inspirational Quotes for the New Year

    It can be hard to find motivation when working towards a personal goal or New Year’s resolution. When you’re trying to do something new it always seems like it’s easy to get stuck in a rut. In honor of the New Year, here are a few of my favorite inspirational quotes that have helped me stay motivated and get out of that rut to accomplish my goals.

    1. Yesterday’s homeruns don’t win today’s games. – Babe Ruth

    2. I have not failed. I’ve just found 10,000 ways that won’t work. – Thomas Edison

    3. We are what we repeatedly do. Excellence, therefore, is not an act but a habit. – Aristotle

    4. I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance. – Steve Jobs

    And this last one is something my father once told me and I continually find to be true…

    5. Don’t let failure keep you from trying. The biggest rewards usually come after the biggest struggles.

    Happy start to the New Year and best of luck with achieving your goals!

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  • Web Graphics and Image Reference Guide

    It’s always important to keep a brand consistent, and it’s always nice to have all your marketing efforts personalized to your brand, especially with web marketing (i.e. Twitter, Google+, YouTube, etc). If you’re like me, you like to change things up and keep them looking clean and fresh (as long as it’s consistent with your brand). Keeping track of changes can be difficult since they aren’t made that often and are often made by different people. Keeping a Web Graphics and Image Reference guide is a great way to ensure consistency and keep track of everything.

    Our Web Graphics and Image Reference Guide breaks down information on Twitter, YouTube, Google+, our website banner, and other website features. It’s important to list dimensions, resolution, font type and size, color, and other important comments. It doesn’t take long to create and can save a lot of time next time you want to make a change. To get you started, I’ve shows a portion of our Reference Guide below. Happy Branding!

    Twitter:
    Twitter dimensions
    In your Twitter profile you have the ability to display branding images and information on the left hand side (the top doesn't allow a significant amount of room, and the right side may display behind your stream depending on your viewers resolution.)
    Content (twitter stream) is always pushed to the top left corner.
    Resolution of your image should be 72dpi.

    Dark ETG blue: 0 47 95, #002F5F
    Main text: Franklin Gothic Book, Black
    Heading: Century Gothic, 152 72 6, #984806
    Subheading: Franklin Gothic Medium Cond, 247 148 67, #F79443

    YouTube:
    YouTube dimensions
    In your YouTube profile you can display images and information on both sides of your profile information and video stream.
    Content (profile and video stream) is always centered.
    Resolution of your image should be 72dpi.

    Dark ETG blue: 0 47 95, #002F5F
    Main text: Franklin Gothic Book, Black
    Heading: Century Gothic, 152 72 6, #984806
    Subheading: Franklin Gothic Medium Cond, 247 148 67, #F79443

    Google+:
    Profile picture – max width: 202px, max height: 192px
    Scrapbook pictures – max width: 126px, max height: 126px – (all five together, total a width of 630px)
    Resolution of each: 72dpi

    Dark ETG blue: 0 47 95, #002F5F
    Main text: Franklin Gothic Book, Black
    Heading: Century Gothic, 152 72 6, #984806
    Subheading: Franklin Gothic Medium Cond, 247 148 67, #F79443

    Google+ dimensions

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  • Are you reading your tweets?

    Twitter bird

    I recently read a blog post from Likeable Media titled "Think Before You Tweet" and I thought they had accurately selected their Top 5 Mis-tweets of 2011. Although we don’t all make such large mistakes, it’s surprising to me how often there are mistakes in tweets, particularly those that represent a business or brand.  I’m not saying that full sentences or proper punctuation are needed – you only have 140 characters, who wants to waste them on periods and commas? The truth is though, that some tweets need some sort of punctuation or editing.  When you’re tweeting for a brand you need to be professional, take your time, and edit your tweets! Here are my top 4 mistakes and tweets that I’ve seen time and time again:

    Tweet 1: “we just did this great awesome thing!”
    Mistake 1: At first this may not seem like a bad thing – you’re sharing an achievement or accomplishment with your followers, but what now? I’ve actually seen this several times just this week. I think once you see it you start noticing it everywhere. The announcement is great, but there’s no link, no other twitter handle or name so that I can learn more. I actually want to click and read more about your company and there’s not even a way to do that. If you want followers to go to your site and interact with your brand, give them a way to do that!

    Tweet 2: “article gave new perspective and motivation i need share it with your tweeps http://....”
    Mistake 2: It’s great to try to fit everything in 140 characters, but run-on sentences that have to be reread multiple times are just plain annoying to your followers. It looks like you couldn’t fit your tweet and just started deleting things until it did, which is probably the truth. Try to keep phrases short so you can avoid this. Simply rearranging words can help shorten your tweets and make them more easy to read.

    Mistake 3: Misspelled words - It’s not the end of the world if you misspell a word every once in a while, but try not to do it in every tweet or multiple times in one tweet. Again, it just looks like you were too busy to edit your tweets and that can make you look lazy, or like you just don’t care. Tweeting for a brand is about relationships and perceptions. You want your followers to see you as being professional either personally or for your business.

    Mistake 4: Tweeting the same tweet too many times – Recycling content is a great idea, and it’s fine if you want to retweet something you’ve posted already, but don’t tweet the same post multiple times a day, several days a week, and for months on end. Choose a couple days a week, or once a week for couple weeks, or develop some sort of schedule that restricts you from continually telling your followers the same thing over and over. You might be monitoring twitter multiple times and day and see many new tweets come through, but if your followers just get on a couple times and see your same tweet ten times, they will most likely be annoyed and just ignore it.

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  • Blogging and Social Media Strategy - Video Response

    I recently watched a video from the Microsoft Partner Network that was related to my last blog post “How to Manage Your Company Blog.” The video outlines the use of a company blog as one of several important social tools for your business and gives an overview of the basics. It made me think about how many companies are so quick jumping into starting a blog, that they forget the basics. They know that most websites have blogs and figure they should too, but they don’t spend enough time really figuring out the best strategy before they get started. It’s important to plan out how you’re going to run and manage your blog, so I decided to try to cover the basics from the video.

    The largest take-away from the video is that your blog has two goals – to bring new people to your site and to keep people on your site.  Here are a few simple things to achieve these goals:
    Get new visitors: One of the most important aspects of a blog is that it gives you a way to consistently add and change content on your website, which increases your search engine ranking. This was briefly mentioned in the video and is one of the key benefits of having a blog. But this also means that consistency with your blog is important.  Don’t just post blog posts as you get or write them, make sure you are spreading them out to really utilize the benefit of posting new content on your site.  An improved search engine ranking will bring more people to your blog, which can lead to more opportunities!

    Keep people returning: Make sure that someone is maintaining your blog. Your blog is a great place to interact with potential and existing customers, employees, and partners.  If people are commenting or asking questions about your blog content be sure to have someone answer. If they don’t get a response, they may choose to stop commenting or visiting your blog all together, but if people are asking questions and you’re posting credible and relevant answers then you can be seen as a knowledge source on the topic. This keeps people coming back to your site. If they know they can find the answers they need on your blog, they will be sure to subscribe or continue reading.

    Both of these points rely heavily on one thing: blog content. Your blog must be relevant to your viewers. Find out what they have questions about and answer them. Our blog has a variety of topics because we have a variety of visitors. We post blogs about getting a job for potential employees, we post about CRM for our potential and existing customers, we post about marketing and other small business tips, and we post about things going on in our company to keep people updated. It’s important to know what your visitors want to see and the best way to deliver what they want. Irrelevant posts will only hurt you.

    For more on using your blog as a business tool check out the Microsoft Partner Network video and start blogging!

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  • 5 Tips for Managing Your Company Blog

    Many times it can be difficult to get a variety of content for your company blog. Having multiple writers is one way to spread the workload and keep content exciting. Here are a few tips that are sure to help you manage your company blog. Whether you have a blog with 2 writers or 100, these are sure ways to get others on board.

    Ask!1. Ask. Think no one’s interested in helping you blog or write content that can be turned into a blog? Did you ask them? Just asking someone to write a blog post can show that you think their knowledge is valuable and is worth sharing with all your followers.  If they are nervous about having time to write or having their content posted on the web, allow them to post anonymously or talk through a topic with you so you can write the blog for them.


    Schedule2. Schedule. One of the most difficult things about managing a blog is that having multiple writers or sources can make it seem like you have too many posts one week and two few the next. Set up a schedule based on topics or sources so everyone knows when you need their posts. If they complete them early or give you extra, simply save them for a week you need an extra post.


    Remind3. Remind. It’s common when people get busy to put off writing a blog post. If it's not part of their normal schedule they may need a reminder.  By setting reminders or calendar events people will remember to write a post.  Letting them know that blogs can be short and concise may make them feel less pressured for time.  Some of the best posts are short lists of things people should know or do.


    Simplify4. Simplify. Help contributors by being flexible with the schedule. If you know they will be busy for a few weeks switch their blog schedule with someone else or reduce the number of blogs they are scheduled to write.  Making it easier for contributors will make them happier to keep contributing!


    Thank5. Thank. Make sure that you are thanking people for helping with the blog. Don’t just keep tasking them with blog posts without them knowing how much they are helping. Give them credit if their blog leads to a sales opportunity or gets a lot of views. Seeing first hand that their posts are beneficial to the company may encourage them to contribute more. 

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