National Mortgage Bank Turns to eImagine & Microsoft SharePoint to Manage Loans More Efficiently

Background

When an international mortgage bank needed a more efficient solution for managing its loan applications, it turned to eImagine Technology Group. eImagine delivers a broad suite of Microsoft Business Solutions, custom application development, infrastructure and staff augmentation services for companies in all industries. Its clients range from national and international financial institutions to the Department of Defense to local and national non-profit organizations. Despite being in different industries, with vastly different business requirements, eImagine’s clients all share a common goal: to manage resources more efficiently and ultimately drive down operating costs. 

Challenges

Upon assessing its mortgage processing reporting capabilities, the bank identified several critical inefficiencies in its existing tools and business processes. The most glaring was the inability to view loans at a high level to identify which had been processed and which were outstanding at any given point in time. This was complicated by the fact that data was coming from offices across the globe in different time zones, with one branch alone processing an average of 300,000 loan reports every hour. 

The bank’s past response to this challenge was to assign a full-time employee to run the same reports, hour after hour, day after day in an attempt to approximate real-time reporting. Summarizing these reports at a high-level for review by the appropriate management required the manual manipulation of dozens of spreadsheets.

Solution: Microsoft SharePoint

More than just a document management tool, SharePoint became the platform on which the bank processes and manages its mortgage reporting. eImagine implemented and optimized the solution to help the bank take full advantage of SharePoint’s robust collaboration and management tools.

This solution has enabled the bank to:

• Integrate data from multiple systems, offices and databases into a single reporting solution 
• Generate real-time reports of backlogged mortgages
• Access top-level mortgage processing data in dashboards with drill-down capability
• Streamline reporting processes and generate reports in minutes, not hours
• Eliminate staff overhead
• Assign access to reports on a need-to-know basis
• Track key performance indicators

Results

Through the implementation and customization of Microsoft SharePoint, eImagine helped its client:

• Increase staff productivity
• Gain real-time access to data for better strategic decision-making ability
• Better allocate resources and track the performance of various lines of business
• Increase business process efficiency
• Reduce operating costs
• Eliminate the risk of a single point of failure in staffing